References
Amal, MK, Meigawati, D., & Sudarma, A. (2022). Smart Village Model In Improving Service Quality. International Journal of Law, Policy, and Governance, 1(2), 60–68. https://doi.org/10.54099/ijlpg.v1i2.416
Aziz Abdul Muh. (2017). Indonesian Art Products in the Context of the Creative Economy. Imaji, 15(1), 24–36.
Aziz, MA (2023). Strategy Analyst Improves Purchasing Decisions And Loyalty Through Brand Image, Life Style And Product Quality. Journal Of Engineering Research, 5(9)
Ahmaddien, I., & Widati, S. (2019). The effect of service quality on customer loyalty through customer satisfaction in delivery services. Journal of Business Management, 8(2), 112–124.
Alshrbaji, H.A., Abdullah, A.A., & Alnoor, A. (2022). Total quality management, service quality, customer satisfaction, and customer loyalty in service industries. International Journal of Quality and Reliability Management, 39(4), 1021–1038. https://doi.org/10.1108/IJQRM-01-2021-0012
Aqli, A., Rachmah, YN, & Hidayat, WA (2025). The role of collaboration and business competition in improving business performance in the industrial era 4.0 for chicken noodle and meatball vendors in Sukabumi City. BAABU AL-ILMI Journal of Islamic Economics and Banking, 10(1), 127–138. https://doi.org/10.29300/ba.v10i2.8242
Sukabumi Regency Central Statistics Agency. (2025). Sukabumi Regency Gross Regional Domestic Product at current prices by business sector 2021–2025. Sukabumi Regency Central Statistics Agency.
Fikri Wijaya, & Sri Rakhmawati. (2026). Customer satisfaction: Determinants and its impact on loyalty (Case study of Shopee e-commerce customers in Bekasi). Journal of Economics, Tourism and Hospitality Management, 5(1), 203–221. https://doi.org/10.55606/jempper.v5i1.5816
Gazi, MAI, Mamun, AA, Masud, AA, Senatehirajah, ARS, & Rahman, T. (2024). The relationship between CRM, knowledge management, organization commitment, customer profitability and customer loyalty in telecommunication industry: The mediating role of customer satisfaction and the moderating role of brand image. Journal of Open Innovation: Technology, Markets, and Complexity, 10(1), 100227. https://doi.org/10.1016/j.joitmc.2024.100227
How, C.W., et al. (2024). An empirical study on logistics service quality, customer satisfaction, and cross-border repurchase intention of Malaysian consumers. Journal of Retailing and Consumer Services, 77, 103653. https://doi.org/10.1016/j.jretconser.2024.103653
Ibrahim, M. (2020). Service quality on consumer loyalty in e-commerce. Journal of Digital Management and Business, 4(2), 88–97.
Kadin Indonesia Institute. (2026). KADIN Indonesia Business Pulse Q1-2026: Survey of Indonesian business actors' perceptions of business conditions, challenges, and the impact of global uncertainty. Kadin Indonesia.
Koizumi, M., Tsukamoto, S., Kasahara, K., & Kato, T. (2026). Customer service management based on loyalty factors in business hotels: Differences between business and private use. Procedia Computer Science, 278, 1845–1852. https://doi.org/10.1016/j.procs.2025.12.145
Kumar, A., Aggarwal, A., & Saini, R. (2021). Influence of transparent pricing on customer satisfaction: A study on telecom sector. Global Journal of Flexible Systems Management, 22(1), 39–54.
Le Ha Nguyen. (2021). The impact of service quality on customer loyalty: Empirical evidence from service industries. Journal of Asian Finance, Economics and Business, 8(3), 1125–1133. https://doi.org/10.13106/jafeb.2021.vol8.no3.1125
Masriati Indah Yani, & Sugiyanto. (2022). The influence of service quality, trust, brand image, and customer satisfaction on customer loyalty of Edwin Jeans Indonesia on Shopee e-commerce. Sinomika Journal, 1(3), 443–460. https://doi.org/10.54443/sinomika.v1i3.285
Muhammad Latif Nur Rohman, & Uju Suji'ah. (2021). Consumer satisfaction with the service quality of Griya Dahar Mbok Sum restaurant. Journal of Management and Business, 5(2), 64–76.
Mukarromah, A. (2024). The influence of service quality and customer satisfaction on customer loyalty at Tanjung Decoration. Journal of Economics and Public Administration, 1(3), 258–272.
Prasetyo, YT, Belmonte, ZJA, Esberto, EM, Cahigas, MML, Nadlifatin, R., & Gumasing, MJJ (2025). Cognitive perceptions and behavioral loyalty in telecommunication services: Integrating SERVQUAL and CSI in the Philippine context. Acta Psychologica, 259, 105298. https://doi.org/10.1016/j.actpsy.2025.105298
Pratiwi, EA (2024). The effect of service quality and price on customer loyalty through customer satisfaction at MMUGM Hotel. Journal of Management and Business Economics, 2(1), 386–402. https://doi.org/10.62017/jemb
Ramdani, NM, Danial, RDM, & Ramdan, AM (2025). Analysis of market orientation and innovation capability on the competitiveness of MSMEs (Survey of snack MSMEs in Sukabumi City). Journal of Economics and Management Sciences, 7(4). https://doi.org/10.37034/jems.v7i4.126.
Ravena Diyan Rezita, Anggun Amelia Contessa, Moelyaning Siwi, & Mu'allimin. (2025). Determination of customer satisfaction in shaping loyalty: A systematic literature review on modern marketing trends. Journal of Islamic Religious Management and Education, 3(6), 173–180. https://doi.org/10.61132/jmpai.v3i6.1573
Sigit Santosa, Alfathan Putra Syahada, & Rachmat Tri Yuli Yanto. (2024). The influence of service quality on customer loyalty through customer satisfaction as an intervening variable in a case study at Pospay Loket, Majalengka Post Office Branch 45400. Journal of Business and Marketing, 14(2), 18–30.
Sittiasa, N., & Poo-Udom, A. (2025). Forging sustainable futures: A mixed-methods analysis of customer loyalty in Thailand's home-building industry. Cleaner Production Letters, 10, 100112. https://doi.org/10.1016/j.clpl.2025.100112
Sugiyono. (2022). Quantitative, qualitative, and R&D research methods. Alfabeta.
Syapriani, R. (2020). The effect of price on customer loyalty through customer satisfaction in the hospitality industry. Indonesian Journal of Management and Business, 6(2), 145–156.
Tahir, AH, et al. (2024). The relationship between price, customer satisfaction, and customer loyalty in tourism services. Heliyon, 10, e36254. https://doi.org/10.1016/j.heliyon.2024.e36254
Teichert, T., & Shah, A. M. (2025). From reviews to constructs: Using LLMs to model customer satisfaction in platform-based services. Journal of Retailing and Consumer Services, 88, 104539. https://doi.org/10.1016/j.jretconser.2025.104539
Trilitami, V. (2023). The effect of price and service quality on customer loyalty through customer satisfaction in J&T delivery/logistics services. KENDALI: Economics and Social Humanities, 2(2), 133–138. https://doi.org/10.58738/kendali.v2i1.496
Uzir, MHU, Bukari, Z., Wahab, SN, Jerin, I., Rasul, T., & Amin, MB (2025). Investigation of customer satisfaction, brand trust and brand loyalty in electronics home appliances: CB-SEM approach. Social Sciences & Humanities Open, 12, 101943. https://doi.org/10.1016/j.ssaho.2025.101943.
Wang, Y., Lo, H. P., & Yang, Y. (2014). An integrated framework for service quality, customer value, satisfaction, and behavioral intentions: Evidence from China's telecommunication industry. Information Systems Frontiers, 6(4), 325–340. https://doi.org/10.1023/B:ISFI.0000046375.72726.67.