IRCI Author ID: IRCI-A-0000008176

Marcel Marcel

AFFILIATIONNot available in indexed metadata

ORCIDNot available in indexed metadata

6
Publications

0
IRCI Citations

0
IRCI h-index

Publications

A Novel UX-Centered ITSM Framework for Technology Startups: Beyond Traditional Service Management

Journal of Information Systems and Informatics · 2025

DOI: 10.51519/journalisi.v7i2.1118

Contextual ITSM Adoption Across Educational Levels: A University and a Secondary School in Jakarta

Journal of Information Systems and Informatics · 2025

DOI: 10.51519/journalisi.v7i2.1081

Enhancing IT Service Desk for Hybrid Work: Insight from a TOE and TTF Case Study

Journal of Information Systems and Informatics · 2025

DOI: 10.51519/journalisi.v7i1.971

Improving IT Service Management (ITSM) Capability in Small Application Development Firms Using FitSM: A Case Study Integrated with Socio-Technical Systems Theory

Journal of Information Systems and Informatics · 2024

DOI: 10.51519/journalisi.v6i4.904

Enhancing Organizational Learning through Social Media: Insights from Social Learning Theory

Journal of Information Systems and Informatics · 2024

DOI: 10.51519/journalisi.v6i3.843

Enhancing IT Change Management through Communities of Practice and Social Learning: A Case Study at a University

Journal of Information Systems and Informatics · 2024

DOI: 10.51519/journalisi.v6i2.781