International Research & Citation Index
IRCI Article ID: IRCI-AR-0000001631

The Effect of Workload and Work Environment on Performance with Career Development as an Intervening Variable in PT. PLN (Persero) Implementation Unit North Medan Customer Service

Authors:
M. Galeh SiddikSiddik, M. GalehKiki Farida FerineFarida Ferine, KikiSri RahayuRahayu, Sri

Journal: International Journal of Economics, Management and Accounting

Publication: 2025-08-05 · Vol. 3 No. 3 · pp. 230–242

DOI: 10.47353/ijema.v3i3.329

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Abstract
This study aims to analyze the effect of workload and work environment on employee performance, both directly and indirectly through career development as an intervening variable. The research was conducted on 69 respondents who are employees of a certain institution/company (institution name can be added if available). The analytical method used in this study is Partial Least Squares (PLS) with the assistance of SmartPLS software. The results show that workload has a positive and significant effect on employee performance but does not have a significant effect on career development. On the other hand, the work environment has a positive and significant effect on both career development and employee performance. Furthermore, career development also has a positive and significant effect on performance. In terms of indirect effects, the study found that career development does not mediate the relationship between workload and performance. However, it significantly mediates the relationship between the work environment and employee performance. These findings emphasize the importance of a supportive work environment and structured career development programs in enhancing employee performance. Organizations are encouraged to provide conducive working conditions and continuous development opportunities to optimize employee outcomes.


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Authors
M. Galeh Siddik
Affiliation: , Universitas Pembangunan Panca Budi, Indonesia Author Origin : Indonesia
Siddik, M. Galeh
Kiki Farida Ferine
Affiliation: , Universitas Pembangunan Panca Budi, Indonesia Author Origin : Indonesia
Farida Ferine, Kiki
Sri Rahayu
Affiliation: , Universitas Pembangunan Panca Budi, Indonesia Author Origin : Indonesia
Rahayu, Sri


References
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Ahmad, K., & Raza, S. (2020). The Influence of Organizational Environment on Employee Career Progression. International Journal of Business and Management Studies, 12(4), 90-101.
Ferine, K. F., & Ermiati, C. (2020). Pengaruh Motivasi Dan Kompetensi Terhadap Kinerja Karyawan Ukm Binaan Bank Sumut Cabang Kampung Baru Cabang Medan. Liabilities (Jurnal Pendidikan Akuntansi), 3(2), 115–120. https://doi.org/10.30596/liabilities.v3i2.5587
Aulia, S., Kurniawan, A. T., & Hermawan, H. (2018). The Effect of Work Environment on Employee Performance with Job Satisfaction as an Intervening Variable. Journal of Business and Management, 10(4), 233-240.
Duma, L. & Marlin, S. (2021). Workload and Career Development: Implications for Employee Motivation. International Journal of Business Research and Management, 19(1), 45-58.
Ghozali, I., & Latan, H. (2015). Partial Least Squares: Concepts, Techniques, and Applications (2nd ed.). Semarang: Universitas Diponegoro Press.
Manurung, S., & Sihombing, A. (2019). The Role of Workload in Employee Development and Performance. Journal of Organizational Behavior, 15(2), 110-121.
Putri, N. R., & Ratnasari, S. L. (2019). Pengaruh Tingkat Pendidikan, Pelatihan, Dan
Pengembangan Karir Terhadap Kinerja Karyawan PT. Asuransi Takaful Batam. Jurnal
Rizal, I., Sulaiman, M., & Suhartono, D. (2017). The Relationship Between Career Development and Employee Performance: Evidence from the Manufacturing Sector. Journal of Business Studies Quarterly, 8(2), 52-67.
Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior (16th ed.). Pearson Education.
Sugiyono. 2016. Bandung: Alfabeta Metode Penelitian Kuantitatif Kualitatif Dan R&D.
Sugiyono. (2018). Metode Penelitian Kombinasi (Mixed Methods). Bandung: CV Alfabeta.
Sutrisno, M. (2021). Influence of Work Environment and Workload on Employee Career Development. International Journal of Human Resource Studies, 11(4), 128-142.
Widyanti, E. (2017). The Impact of Organizational Environment on Employee Motivation and Job Satisfaction. Jurnal Manajemen Indonesia, 12(2), 63-77.
Yuliana, S. (2019). The Effect of Job Satisfaction and Work Environment on Employee Performance. Journal of Applied Economics and Business, 7(1), 16-28.
Anastasia, F., & Ronnie, R. M. (2019). Pengaruh Gaya Kepemimpinan,Kompensasi Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada PT. Apatel. I(4), 725–735. DOI: https://doi.org/10.24912/jmk.v1i4.6551
Ferine, K. F., & Ermiati, C. (2020). Pengaruh Motivasi Dan Kompetensi Terhadap Kinerja Karyawan Ukm Binaan Bank Sumut Cabang Kampung Baru Cabang Medan. Liabilities (Jurnal Pendidikan Akuntansi), 3(2), 115–120. https://doi.org/10.30596/liabilities.v3i2.5587 DOI: https://doi.org/10.30596/liabilities.v3i2.5587
Anastasia, F., & Ronnie, R. M. (2019). Pengaruh Gaya Kepemimpinan,Kompensasi Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada PT. Apatel. I(4), 725–735.
Afandi, P. (2018). Manajemen Sumber Daya Manusia (Teori, Konsep dan Indikator). Riau: Zanafa Publishing.
Budiasa, I. K. (2021). Beban Kerja Dan Kinerja Sumber Daya Manusia. Pena Persada.
Ahmad, K., & Raza, S. (2020). The Influence of Organizational Environment on Employee Career Progression. International Journal of Business and Management Studies, 12(4), 90-101.
Ferine, K. F., & Ermiati, C. (2020). Pengaruh Motivasi Dan Kompetensi Terhadap Kinerja Karyawan Ukm Binaan Bank Sumut Cabang Kampung Baru Cabang Medan. Liabilities (Jurnal Pendidikan Akuntansi), 3(2), 115–120. https://doi.org/10.30596/liabilities.v3i2.5587
Aulia, S., Kurniawan, A. T., & Hermawan, H. (2018). The Effect of Work Environment on Employee Performance with Job Satisfaction as an Intervening Variable. Journal of Business and Management, 10(4), 233-240.
Duma, L. & Marlin, S. (2021). Workload and Career Development: Implications for Employee Motivation. International Journal of Business Research and Management, 19(1), 45-58.
Ghozali, I., & Latan, H. (2015). Partial Least Squares: Concepts, Techniques, and Applications (2nd ed.). Semarang: Universitas Diponegoro Press.
Manurung, S., & Sihombing, A. (2019). The Role of Workload in Employee Development and Performance. Journal of Organizational Behavior, 15(2), 110-121.
Putri, N. R., & Ratnasari, S. L. (2019). Pengaruh Tingkat Pendidikan, Pelatihan, Dan
Pengembangan Karir Terhadap Kinerja Karyawan PT. Asuransi Takaful Batam. Jurnal
Rizal, I., Sulaiman, M., & Suhartono, D. (2017). The Relationship Between Career Development and Employee Performance: Evidence from the Manufacturing Sector. Journal of Business Studies Quarterly, 8(2), 52-67.
Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior (16th ed.). Pearson Education.
Sugiyono. 2016. Bandung: Alfabeta Metode Penelitian Kuantitatif Kualitatif Dan R&D.
Sugiyono. (2018). Metode Penelitian Kombinasi (Mixed Methods). Bandung: CV Alfabeta.
Sutrisno, M. (2021). Influence of Work Environment and Workload on Employee Career Development. International Journal of Human Resource Studies, 11(4), 128-142.
Widyanti, E. (2017). The Impact of Organizational Environment on Employee Motivation and Job Satisfaction. Jurnal Manajemen Indonesia, 12(2), 63-77.
Yuliana, S. (2019). The Effect of Job Satisfaction and Work Environment on Employee Performance. Journal of Applied Economics and Business, 7(1), 16-28.
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